Since installing Google File Stream, I've found that my Dopus eventually freezes and cannot be closed down, even from the Windows task manager. I can't even shut down the computer. I have to power off and start it up again.
Is there an issue with Google File Stream, or a setting that is recommended for Dopus?
It's most likely a problem on Google's side, but you can generate a process dump which we can use to see where things are freezing and confirm that:
While it's happening, please go to Task Manager, then the Details tab, right-click dopus.exe and select Create Dump File.
Do that 4 or 5 times, and it should create something like:
C:\Users\<username>\AppData\Local\Temp\dopus.DMP
C:\Users\<username>\AppData\Local\Temp\dopus (2).DMP
C:\Users\<username>\AppData\Local\Temp\dopus (3).DMP
C:\Users\<username>\AppData\Local\Temp\dopus (4).DMP
C:\Users\<username>\AppData\Local\Temp\dopus (5).DMP
The files will be large, but compress well.
If sending more than one file, using the 7z format instead of zip will give a much reduced size. You can do this via the Archive Files button in Opus.
Please zip or 7z the files and email them to crashdumps@gpsoft.com.au (it's best not to post full dumps publicly to the forum).
Checking what happens in Explorer is also worth doing.
Thank you very much for the reply. The problem has resolved itself now. It seems the Google File Stream takes a while to start up - up to ten minutes. The principle is great, but it's disconcerting not to be able to see your files at all until the app has warmed up.