Rebuild PC, reapplied licence, Advanced FTP not enabled

This
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and this
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What does Help > Licence Manager say the status is within the program?

If it disagrees with the website screenshot, it probably means you installed an older certificate and just need to download and install the current one.

Wow - impressed with the response time

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OK, not the latest version, but I did d/l it - will try now

I downloaded and installed. Opened Licence Manager and instead of Load under Install New Certificate and use the one I have on disk, I tried the "Retrieve" option and

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bingo

Where can I review "this is the best support I've ever received"

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