SSH Password authentication failed

[Jake]

I am having trouble connecting to FTP server.

here is the log:

pening Connection shared115.accountservergroup.com:22
Server version: SSH-2.0-OpenSSH_5.3
We believe remote version has SSH-2 channel request bug
Using SSH protocol version 2
We claim version: SSH-2.0-PuTTY_Directory_Opus
Server supports delayed compression; will try this later
Doing Diffie-Hellman group exchange
Doing Diffie-Hellman key exchange with hash SHA-256
Host key fingerprint is:
ssh-rsa 2048 2f:4f:ba:17:4d:24:05:b2:3a:57:4b:23:04:38:33:d1
Initialised AES-256 SDCTR client->server encryption
Initialised HMAC-SHA-256 client->server MAC algorithm
Initialised AES-256 SDCTR server->client encryption
Initialised HMAC-SHA-256 server->client MAC algorithm
Sent password
Password authentication failed
Disconnected: Unable to authenticate
SSH: Unable to authenticate
Connection closed

support at the webhost verified settings work with filezilla

[Leo]

Is the password definitely correct? The log indicates that is what is being rejected.

(I've edited the subject so others with the same issue can find this thread.)

If the password is correct, try forcing on UTF8 for the site via the FTP Address Book, as shown:

That may help if the password contains a non-ASCII character and was not being transmitted correctly by default.