Sync show inconsistent comparison results for system folder

Help & Support
1

When comparing a parent folder with lots of folders, sub-folders and files (no matter the compare option: size, date, etc.), it results in a lot of files to be copied (thousands) to destination folder although they already exist with no changes.

Here is the result of comparison of a parent folder Documents. It shows there is a lot of files to be copied from the Images folder for example:

GDywCxC.png2560×1080 768 KB

Now just compare the Images folder alone:

sync2.jpg2560×1080 538 KB

Only the really new/different files are selected to copy.

Why?

It seems to affects only special system folder like Images, Download, Videos, Music, Desktop. Images above is a system folder in the source that really points to E:\Mes Documents\Mes images. But if this is the reason, why in first screenshot in destination folder, the Images folder doesn't appear to be deleted if it is identity as different from the source?

How I can resolve that?

DOpus 11.19 x64 on Win 10 x64 pro.

2

Try turning off the Localize Names option in Preferences (type "local" into the prefs filter and it should locate it).

That may reveal the source and dest Images folders don't really have the same name, or may prevent Sync from being confused by folders which have two names.

I think we may have improved this in Opus 12 but am away from home as I type this so I'm unable to double check it. (If not, it's definitely something we would want to fix for future versions, but I think we have already, if my memory is correct.)

3

This has been fixed for the next update (12.6.1) so it will match files across the sides correctly without having to turn off localized folder names.