Unable to resolve host name

Help & Support
1

I have two computers registered for DO
License Manager works on one of my computers
On the other computer when I attempt to go to License Manager I get the following message
"Unable to Resolve Host Name"

2

Just opening the Licence Manager doesn't require internet access so this is a bit strange. Could you please post a screenshot showing the message you get?

3

I can't do this now.
It comes up above the text box when I click "License Manager" in Help
No other entries are shown in the text box

4

Are you sure it was the Licence Manager and not the Update Checker?

Can you access gpsoft.com.au in a web browser on the affected machine?

5

My error. It is the "Check for Program Updates"

6

Yes. I connected via MS Edge

7

Does that machine have direct access to the internet, or does it access things via a web proxy?

If it is direct, it's possible that firewall/antivirus is blocking the connection, perhaps.

You can always download the same update installers via our website in a browser: https://www.gpsoft.com.au/DScripts/download.asp

8

I will turn off Norton Software and try again.
If that doesn't work I will use the link you provided.
I will let you know tomorrow.

Thanks for your assistance.

Jim Sheehan

1 Like