Update to 13.24.9 and 13.24.10 on arm64 fails

Help & Support
1

Since 13.24.9 dopus does not start anymore on my arm64 Samsung laptop. Went back to the latest stable version and problem was gone. Now updated to version 13.24.10 and got the same problem.

This is the error in the application event log (in dutch):
Toepassingsnaam met fout: dopus.exe, versie: 13.24.10.0, tijdstempel: 0x6a7aace5
Naam van foutmodule: dopus.exe, versie: 13.24.10.0, tijdstempel: 0x6a7aace5
Uitzonderingscode: 0xc0000005
Foutoffset: 0x0000000000f48c30
Foutproces-id: 0x4840
Begintijd van foutieve toepassing: 0x1DD2A8932D304D9
Faulting-toepassingspad: C:\Program Files\GPSoftware\Directory Opus\dopus.exe
Faulting-modulepad: C:\Program Files\GPSoftware\Directory Opus\dopus.exe
Rapport-id: 9e795d8d-c5dd-47b3-83ac-314a2d88cf1c
Faulting-pakket volledige naam:
Faulting-pakket-relatieve toepassings-id:

2

AFAIK arm is not supported (yet at least)

3

Please send us the crash logs. Here's how to find/submit them: Automatic crash logs (for bug reports)

4

As Dopus does not start I am unable to use the commands form the Help menu and the folder C:\Users<username>\AppData\Local\Temp\DOpus.Minidumps is empty

5

FWIW I tried the current release on my test ARM64 machine and it started up fine.

Does the entry in the event log have a link to a crash dump anywhere?

The Windows Error Reporting (WER) system should already be capturing the process crash events, and will be writing mini-dumps and other report information to the "C:\ProgramData\Microsoft\Windows\WER" subdirectories.

6

In the folder C:\ProgramData\Microsoft\Windows\WER\ReportArchive are indeed several subdirs starting with "AppCrash_dopus.exe_".
I will upload the "Report.wer" as a zip file from the latest subdir.

7

Thanks, unfortunately the .wer file doesn't help - we need an actual mini-dump.

If Windows isn't collecting them automatically, there's information here about how to enable them:

If you manage to get one please zip and email it to crashdumps@gpsoft.com.au rather than posting it here.

8

I managed to get the minidump and it is sent to the forementioned email address.
Thanks for your quick replies by the way.
Hope the minidump helps.

9

Thank you for sending that!

We've made a few changes to hopefully address the issue. Please give the 13.24.11 beta a try and let us know how you get on.

10

Problem solved. You rock!
Thanks for the support and amazingly fast solution!
Me Happy!

11

Seems they want it run on emulation as well. :slightly_smiling_face:

Regards
Guido