Win+E shortcut opens Windows 11 File Explorer instead of Directory Opus 13

Dear support team,

I am experiencing an issue where Directory Opus 13 fails to consistently hijack the Win + E shortcut.

My System Info:

Directory Opus Version: 13.23

Windows Version: Windows 11 IoT Enterprise LTSC 24H2 (OS Build 26100.8246)

Observations & Testing Steps:

I initially enabled the default option: Preferences > Launching Opus > From the Win + E shortcut. This completely failed, and the native Windows 11 File Explorer opened every time.

Checking the registry, HKEY_CLASSES_ROOT\Folder\shell is correctly set to openindopus, and Directory\shell is none. Explorer Replacement works perfectly for double-clicking standard folders, but Win + E bypasses this mechanism.

The Crucial Test: I disabled the default Win + E option in Preferences and manually created a System-wide hotkey via Customize Toolbars > Keys. I bound Win + E to the function Go LASTACTIVELISTER NEW.

The Result: The manual system-wide hotkey works intermittently. Sometimes it successfully opens DOpus, but occasionally the keystroke "leaks" through, and the default Windows 11 File Explorer opens instead.

Which folder is File Explorer opening when you push the key?

Do you have anything else installed that interacts with Win+E or similar hotkeys?

It opens the "Home" folder (which is the default start page for the native Windows 11 File Explorer).

No, I do not. I have double-checked my system and made sure no other software that interacts with global hotkeys (such as PowerToys, AutoHotkey, or similar launcher tools) is running.

Just to reiterate, the Win + E system-wide hotkey created via Customize Toolbars does work sometimes, but intermittently fails and lets the native Explorer "Home" folder leak through.

I'm not sure what's going on in that case. We have had a small number of smiliar reports in Win+E doesn't work but have never seen the problem on our own machines so far.

Same issue for me. Win 11 26H2 Insider Preview. DO 13.25