Hello, when i try to copy properties from an excel to another one, i get a crash with this error code. Could someone help me please?
My version is: 11.19 x64
Thanks
Hello, when i try to copy properties from an excel to another one, i get a crash with this error code. Could someone help me please?
My version is: 11.19 x64
Thanks
That Properties dialog is not part of Opus. It is part of Windows, with extra pages that can be added by shell extensions from 3rd party software.
It runs inside the process that launches it (Opus in this case, Explorer if you open it via Explorer, and so on), but is not our code. If a plugin DLL crashes inside the Opus process, it will crash Opus, but may not be Opus's fault. The crash dialog indicates the thread which is crashing is not one of Opus's own threads, which makes it more likely to be the plugin DLL which is at fault.
You should see the same Properties dialog and pages if you do the same thing in Explorer.
Do you get the same result if you do the same thing in Explorer?
I posted this because i don't have any trouble by using windows explorer
If any crash dumps were generated, please send them to us so we can take a look, but they may just confirm that the crash is inside another DLL, since the whole dialog is not part of Opus.
(That could still be useful as it might tell you which component to try updating or to forward the crash dumps to to see if they can tell why their code is crashing.)
Okay, where i should upload it?
Sent! Thanks
I suspect this Windows 7 hotfix will correct things:
From the crash dump:
So the hotfix is probably what you need to fix things, and we are doing Microsoft's technical support for them here.
Hello! sorry for my late answer, i just spent the last weekes to test it. The problem now is solved. Thank you so much for the support! Long live Directory opus!