GP SoftwareTwitter
Opus FAQsManualCommandsObjects

Crash dumps for bug reports


Automatic crash dumps:

In the event of a crash, Directory Opus will usually create a “dump file” in the temporary folder which contains information that may be useful in diagnosing the cause of the problem.

To locate these dump files:

  • In Opus or Explorer, type %TEMP% into the location field and push Return.
  • Look for a sub-folder called DOpus.Minidumps.
  • If the folder exists it will contain one or more .dmp files, timestamped with the date and time of each crash.
  • The files are usually quite large but compress down to a much smaller size if zipped.

If you are reporting a crash to GP Software, you can provide these dump files to aid in resolving the problem.

Manually generated dumps:

You can also manually create a dump file of Opus at any time - this may be useful in aiding debugging of problems not involving a crash (e.g. if the program has locked up).

To do this:

  • Go to Task Manager
  • Then the Details tab
  • Right-click dopus.exe
  • Select Create Dump File

Do that 4 or 5 times, and it should create something like:

C:\Users\<username>\AppData\Local\Temp\dopus (2).DMP
C:\Users\<username>\AppData\Local\Temp\dopus (3).DMP
C:\Users\<username>\AppData\Local\Temp\dopus (4).DMP
C:\Users\<username>\AppData\Local\Temp\dopus (5).DMP

Sending dump files to us:

Dump files may be large, but usually compress down well using Opus (or another archive tool).

If sending more than one file, using the 7z format with solid compression, instead of zip, will give a much reduced size. You can do this via the Archive Files button in Opus.

If the files are too big to email even after archiving you can use a file sharing service like Dropbox, OneDrive, etc.

Please email dump files to (mailto link, if your browser and email client support it).

If the dumps are too large for your email service, even after compression, you could upload them to DropBox or similar and email the link to us.

When emailing dumps, be sure you include a link to the forum thread they relate to (or information on what happens, if there is no forum thread) so we know what we are looking for.

Crash dumps may contain personal data (especially manually-generated ones; the automatically-generated “mini-dumps” as less likely to but may also), so we strongly recommend sending them via email rather than public forum posts.

Error oxc0000005
Replace %20 button crashes DOpus
Intermittent error when copying web image to clipboard
Problem with Button in "MS-Dos Batch" Mode
Search window takes 135 seconds to display
Folder size button (check Folder sizes)
Folder Tree "CRASH" in Folder Path: Path (Basic) option!
DOpus 10 crash (image type)
DOpus 10 Crash whilst synchronising
Weird navigation issue
Error on DOpus 10 caused by status bar
Crash when moving file to DropBox folder
BUG: Dopus crashes with simple user buttons
Copy/Move queue causes DOpus 10 crashes
DO 10 crashes every time I run search
DOpus v10.0.2 crashes and other issues
Opus instability
Crash when filtering with Extr2Fsd driver
Opus Crashing
Crash running as RemoteApp
Crash when disabling Recent List
Error oxc0000005
How to enable DOpus.Minidumps?
How to enable DOpus.Minidumps?
Error message while copying to network folder
Program error
Crashes on startup
(solved) Crash dragging folders from Camera in Folder Tree
DOpus Windows 8 Crash
Directory Opus has encountered a program error
Crash on SSH with Pageant and a wrong username
[Crash] When pasting from clipboard
Dopus.queuedfunction crash 0xc0000005
Error in dopus_lister (v10.5)
Crash after resume from sleep
Program Error Encountered problem
Crash while viewing images inside zip file
Crash dragging from locked tab to another
The error 0xC0000005 occurred in thread 0x12D8 at address 0x
Frequent crashes when drag any kind of file
Starting mp3 files
Some MTP issues (Sony NWZ-S545)
8-bay hard drive chassis disconnects during copy
Opus crashing after copying file to SFTP server
Sorting dd mm yyy date
Program Error Encountered
Crash report: updating labelled files
Dopus crash accessing Network Shares
Crashes on 64 bit XP machimes
Program error on networked drive
DO11: Right click file properties crash
DOpus 11: Crash while browsing
Serious crash when opening a lister in DOpus 11
Calling properties in crashes DO
Context menu crash in Microangelo MODsys.dll
Crash of DO direct after restore of groups
Crash opening .html files
Crash on rename
FSUtil.GetTypes assume archives as folders, sometimes crash
Deleted Folder Name remains in Folder Tree Pane
Windows 8, Opus 11/64 and QuickSFV 64
Crash at startup
DOpus 11 64bit crash
Directory Opus 11 - Cannot send command to application error
Many crash and theme change?
Deeply navigate into a complex folder tree on an unique path
File Types editor crash
Bug Report
Can't Cut and Paste Folders
Dopus 11.5 Faulting
Deleted Folder Name remains in Folder Tree Pane
Crash on Python script execution
Periodic crashes since last update
Directory Opus crashes upon frequent refreshes from smb
Constant crashing on file copy/move
Crashing Dopus with use Phones
DOpus on Surface Pro 3
Crash with Microangelo On Display context menu
SFTP not working? And ESET issue
Adding tags to matroska files crashes DO
Problem when my phone is connected
BUG: Crash when changing junction link target
Crashes when connecting to UNC drive with pwd
Install Update
Install Update
Dopus stops opening folders
Dopus crashing
Crash when using scroll wheel on Customize Context Menu window
Crash on connecting android device
OPUS locking up after over a year's use
Program Error Encoutered
Crash when i try to view a pic or a movie (error code: 0xC0000005 + 0x00007FFA945C4ECD)
Advice on Error Code Whilst runninng Print Folder
Crash on right-click
Crash when i try to view a pic or a movie (error code: 0xC0000005 + 0x00007FFA945C4ECD)
Batch File Copying
Crash on failed FTP
Copying files to a disconnected network drive error
Directory Opus version 11.16 error 0xC0000005 occured in thread 0x33C4 while moving
Many refreshes causes DOpus to crash
Close DOpus before all default tabs have loaded
Crash entering qsync folder
Opus 9: Font Scaling sizes keep changing after Windows changes screen
Rightclick on file let d"opus crash
Slow on one machine (was: Slow after W10 Update)
DOpus changes font size with Window 7 scaling
Can the script addin system become corrupt?
Thumbgenerate thread crashing repeatedly
Opus11 Crashing when Mapped Drives not available
Dopus crashes when opening folders using Listary
Native Windows file crashing DO?
Thread Crash Bluetooth
DO12 - Viewer crash when marking non picture
DO12 - Utility Panel behaviour change
DO12 - Crash opening folder options [32-bit only]
Genie Timeline 2016 integration crashes DOpus 11 at Tab Close
DO12 - Latest Beta (12.0.6) Crashes on Startup
Continuous crash 11.18 Build 5920
Outlook conflicts
Crash when .webm file is selected
Crash copying local to remote
Directory Opus Crash
Directory Opus Crash
Error in Windows 10 Build 14376
DO12 - Program Error Encountered
DO11.19 Constant Crashing
New DOpus 12 Beta crashes every time adding metadata
New DOpus 12 Beta crashes every time adding metadata
DO12 - Slideshow Play Sounds crash for MP3 files
Crash when sorting many files by "Rating"
DO12 - Crashes - Rename matching filenames as one
Opus 10 crashes each time I open it
Directory Opus Freezes after First Install
DO12.2: Grouping by column and overriding it
Icloud folder crash
Crash when launching
Opus crash while viewing *.wav file
Dopus 12, Problem with silent install
DNG files cause Opus 12 to crash
Beta Crashes when connecting to Samsung Note 4
Is DOpus.Minidumps the only possible location?
Crash using Microsoft "Mouse Without Borders"
DOpus & Shell stop working / restarting after plug in / plug out USB drives
Bug: folder tree not work properly, and sometimes opus crash
OPUS 11 BUG when double click on file (jpj, pdf, doc etc..)
MP4 play w WMP crashes DOpus 12.2 on Win10
Dopus 11 Crash when Searching
Crash once per day
Importing ORP caused crash
Save open listers and tabs periodically or on change
License manager error and lister error
Occasionally a random tab will hog all the CPU in 12.7
Folders containing ACD Canvas .cvx files crash Dopus
Bug report in Zip handling (I think)
Can't add copy to queue using Drag-and-Drop + Shift event
Crash & reload of DO 12 pro
Crashes When Bulk Renaming
Directory Opus Crash
Help Viewer Stops Responding
Crash when I try to view images from external drive
Crash, exit or high CPU when right-clicking certain files
Dopus 12 negatively affecting video response, lightroom, and popup windows
Dopus has stopped working (win32 exception)
Error in thread 'dopus_lister' when launching. (NVidia NView may be involved.)
Standalone viewer crash
Dopus crash upon unplugging smartphone
Opus 12.6 - File list not updating for local/network/ftp folders
Standalone viewer controlling listers
Crash at startup
Opus 12.6 - File list not updating for local/network/ftp folders
DO crash
Directory Opus 12 crashes during synchronize feature
Crash executing script on Win 10 but not Win 7
Thumbnails for .mov and .mp4 crashing after Windows updates
Close DOpus before all default tabs have loaded
DO12: Annoying crash related to grouping by custom script columns
Right-clicking on the "C" disk, no menu
List of FAQs organised by topic
Bug with Recent Directory (also in File Explorer)
Windows 10 Fall Update - DO 12 not responding
Crash when using PDF Exchange Editor as viewer
Error copying Excel properties
Error copying Excel properties
Crash when right-clicking files (Notepad++ shell extension)
Trying to move files causes crash and shuts down DOpus
Low quality icons from FileMenu Tools within Opus
Trying to move files causes crash and shuts down DOpus
Crashing when deleting file
Dopus freeze forever since latest beta installation
Flickr sync doesn't work at all
Long startup in Windows 10 (update: related to network printers)
DOpus gets stuck on Reading Folder on boot
DOpus 10 Crash whilst synchronising
Opus is locking up
Replace %20 button crashes DOpus
Replace %20 button crashes DOpus