Automatic crash dumps:
In the event of a crash, Directory Opus will usually create a "dump file" in the temporary folder which contains information that may be useful in diagnosing the cause of the problem.
To locate these dump files:
- In Opus or Explorer, type %TEMP% into the location field and push Return.
- Look for a sub-folder called DOpus.Minidumps.
- If the folder exists it will contain one or more .dmp files, timestamped with the date and time of each crash.
- The files are usually quite large but compress down to a much smaller size if zipped.
If you are reporting a crash to GP Software, you can provide these dump files to aid in resolving the problem.
Manually generated dumps:
You can also manually create a dump file of Opus at any time - this may be useful in aiding debugging of problems not involving a crash (e.g. if the program has locked up).
To do this:
- Go to Task Manager
- Then the Details tab
- Right-click dopus.exe
- Select Create Dump File
Do that 4 or 5 times, and it should create something like:
Sending dump files to us:
Dump files may be large, but usually compress down well using Opus (or another archive tool).
If sending more than one file, using the 7z format with solid compression, instead of zip, will give a much reduced size. You can do this via the Archive Files button in Opus.
If the files are too big to email even after archiving you can use a file sharing service like Dropbox, OneDrive, etc.
Please email dump files to firstname.lastname@example.org (mailto link, if your browser and email client support it).
If the dumps are too large for your email service, even after compression, you could upload them to DropBox or similar and email the link to us.
When emailing dumps, be sure you include a link to the forum thread they relate to (or information on what happens, if there is no forum thread) so we know what we are looking for.
Crash dumps may contain personal data (especially manually-generated ones; the automatically-generated "mini-dumps" as less likely to but may also), so we strongly recommend sending them via email rather than public forum posts.