In the event of a crash, Directory Opus will usually create a "dump file" in the temporary folder which contains information that may be useful in diagnosing the cause of the problem.
To locate these dump files:
- In Opus or Explorer, type %TEMP% into the location field and push Return.
- Look for a sub-folder called DOpus.Minidumps.
- If the folder exists it will contain one or more .dmp files, timestamped with the date and time of each crash.
- The files are usually quite large but compress down to a much smaller size if zipped.
If you are reporting a crash to GP Software, you can provide these dump files to aid in resolving the problem.
You can email crash-dumps to firstname.lastname@example.org (please ZIP them first; they compress well).
When emailing crash dumps, please include a link to the forum thread they relate to (or information on what happens, if there is no forum thread) so we know what we are looking for.
Crash dumps may contain personal data (although the automatically-generated "mini-dumps" usually do not), so we strongly recommend sending them via email rather than the forum, but it is up to you.