Directory Opus no longer runs

After a recent update (above 13.0, non-beta-- can’t remember the exact one), Directory Opus no longer works-- no windows appear, no icon in the task bar, etc.

  • Attempted uninstall/reboot/reinstall (downloaded 13.3 from your site), no changes.

  • Uninstalled again, manually got rid of AppData (both Local and Roaming GPSoft subdirs), reinstalled again. Didn’t fix, but the process now exits as described below:

Originally, the “Directory Opus” process and the helper process were still visible in Task Manager (clicking the icon would launch another dopus process-- again, no windows), but after manually deleting the GPSoft AppData folders, the process exits within a few (5-10) seconds of attempting to launch (again, no windows or anything.)

  • “Logs” folder is empty in both the original and the post-reinstall AppData folders.

  • Attempting to start from terminal gives no information-- process detaches immediatly, nothing printed.

  • Disabled antivirus (MalwareBytes) for completeness’ sake-- no changes.

I’d really like to get up-and-running again soon, work is incredibly frustrating with the stock “File Explorer” and its complete lack of functionality.

I’m not sure if there’s anything else I can do on my end (so far as troubleshooting, at least). I am a developer (though primarily on Linux), so I can grab coredumps and the like if you tell me the procedure.

At present, the program itself exits “cleanly” (though with an error code); I attempted to get more info by running it with gdb attached, see below (ran over the course of 5-10 seconds)

(gdb) r
Starting program: C:\Program Files\GPSoftware\Directory Opus\dopus.exe
[New Thread 25636.0x3ad8]
[New Thread 25636.0x7074]
[New Thread 25636.0x6cd4]
[New Thread 25636.0x71a8]
[New Thread 25636.0x7448]
[New Thread 25636.0x4fc8]
[New Thread 25636.0x8480]
[New Thread 25636.0x5f18]
warning: onecore\com\combase\catalog\catalog.cxx(1027)\combase.dll!00007FFDC8EE3AC6: (caller: 00007FFDC8F73AFE) ReturnHr(1) tid(3ad8) 80070716 The specified resource name cannot be found in the image file.
warning: onecore\com\combase\inc\ComCatalogHelpers.hpp(60)\combase.dll!00007FFDC8F73B85: (caller: 00007FFDC8EE20B0) ReturnHr(2) tid(3ad8) 80070716 The specified resource name cannot be found in the image file.
[New Thread 25636.0x17bc]
[New Thread 25636.0x4bac]
[Thread 25636.0x4bac exited with code 0]
[Thread 25636.0x5f18 exited with code 1]
[Thread 25636.0x7448 exited with code 0]
[Thread 25636.0x17bc exited with code 0]
[Thread 25636.0x71a8 exited with code 1]
[Thread 25636.0x6cd4 exited with code 1]
[Thread 25636.0x4fc8 exited with code 1]
[Thread 25636.0x8480 exited with code 1]
[Thread 25636.0x7074 exited with code 1]
[Inferior 1 (process 25636) exited with code 01]
1 Like

Is Windows Event Viewer > Applications logging anything when you try and run Opus?

Under HKEY_CURRENT_USER\Software\GPSoftware\Directory Opus set a DWORD value StartupProgress to 1.

Then start Opus running with the debugger attached (or using DebugView) and it should log how far it gets into the startup.

Windows Event Viewer > “Application and Service Logs” (I’m on Windows 10, perhaps the name differs?) has logs from several other applications (OpenSSH, Microsoft Office, etc.), but nothing under GPSoft[ware] or DirectoryOpus

I added the registry key as you mentioned, but I’m not seeing much of a difference (there’s an occasional warning about CoInitialize not being called, but this doesn’t reliably occur despite it still crashing.
Hopefully I mistyped something, here’s what I have for that reg value:

[HKEY_CURRENT_USER\SOFTWARE\GPSoftware\Directory Opus]
"StartupProgress"=dword:00000001

Also, “DirtyShutdownIndicator” was set to 1, presumably by DirectoryOpus itself.

Here’s the output with WinDbg attached and a breakpoint set on NtTerminateProcess

ModLoad: 00007ff7`8a350000 00007ff7`8c333000   dopus.exe
ModLoad: 00007fff`f2090000 00007fff`f2288000   ntdll.dll
ModLoad: 00007fff`f0da0000 00007fff`f0e5f000   C:\WINDOWS\System32\KERNEL32.DLL
ModLoad: 00007fff`efa30000 00007fff`efd02000   C:\WINDOWS\System32\KERNELBASE.dll
ModLoad: 00007fff`e17f0000 00007fff`e1a8a000   C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.19041.1110_none_60b5254171f9507e\COMCTL32.dll
ModLoad: 00007fff`f15f0000 00007fff`f168e000   C:\WINDOWS\System32\msvcrt.dll
ModLoad: 00007fff`f0470000 00007fff`f049b000   C:\WINDOWS\System32\GDI32.dll
ModLoad: 00007fff`efd10000 00007fff`efd32000   C:\WINDOWS\System32\win32u.dll
ModLoad: 00007fff`efde0000 00007fff`efeef000   C:\WINDOWS\System32\gdi32full.dll
ModLoad: 00007fff`efd40000 00007fff`efddd000   C:\WINDOWS\System32\msvcp_win.dll
ModLoad: 00007fff`ef7d0000 00007fff`ef8d0000   C:\WINDOWS\System32\ucrtbase.dll
ModLoad: 00007fff`f0190000 00007fff`f0331000   C:\WINDOWS\System32\USER32.dll
(13bc.2720): Break instruction exception - code 80000003 (first chance)
ntdll!LdrInitShimEngineDynamic+0x360:
00007fff`f2160950 cc              int     3
0:000> bp ntdll!ntTerminateProcess
0:000> bl
     0 e Disable Clear  00007fff`f212d630     0001 (0001)  0:**** ntdll!NtTerminateProcess
0:000> g
ModLoad: 00007fff`f1500000 00007fff`f1532000   C:\WINDOWS\System32\IMM32.DLL
ModLoad: 00007fff`f1d80000 00007fff`f1d88000   C:\WINDOWS\System32\psapi.dll
ModLoad: 00007fff`f1e60000 00007fff`f1f85000   C:\WINDOWS\System32\rpcrt4.dll
ModLoad: 00007fff`f1b60000 00007fff`f1c0e000   C:\WINDOWS\System32\advapi32.dll
ModLoad: 00007fff`f00f0000 00007fff`f018c000   C:\WINDOWS\System32\sechost.dll
ModLoad: 00007fff`f1d90000 00007fff`f1e5d000   C:\WINDOWS\System32\oleaut32.dll
ModLoad: 00007fff`f1120000 00007fff`f1475000   C:\WINDOWS\System32\combase.dll
ModLoad: 00007fff`f0c70000 00007fff`f0d9a000   C:\WINDOWS\System32\ole32.dll
ModLoad: 00007fff`f04a0000 00007fff`f0be4000   C:\WINDOWS\System32\shell32.dll
ModLoad: 00007fff`f1f90000 00007fff`f1fe5000   C:\WINDOWS\System32\shlwapi.dll
ModLoad: 00007fff`f1ca0000 00007fff`f1d7a000   C:\WINDOWS\System32\comdlg32.dll
ModLoad: 00007fff`f1540000 00007fff`f15ed000   C:\WINDOWS\System32\shcore.dll
ModLoad: 00007fff`ef8d0000 00007fff`efa26000   C:\WINDOWS\System32\crypt32.dll
ModLoad: 00007fff`eebf0000 00007fff`eecba000   C:\WINDOWS\SYSTEM32\dnsapi.dll
ModLoad: 00007fff`eeba0000 00007fff`eebdb000   C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
ModLoad: 00007fff`f0460000 00007fff`f0468000   C:\WINDOWS\System32\NSI.dll
ModLoad: 00007fff`ed440000 00007fff`ed46f000   C:\WINDOWS\SYSTEM32\dwmapi.dll
ModLoad: 00007fff`e1a90000 00007fff`e1c35000   C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.2251_none_91a40448cc8846c1\gdiplus.dll
ModLoad: 00007fff`e7b90000 00007fff`e7bad000   C:\WINDOWS\SYSTEM32\mpr.dll
ModLoad: 00007fff`cc350000 00007fff`cc686000   C:\WINDOWS\SYSTEM32\msi.dll
ModLoad: 00007fff`efef0000 00007fff`eff17000   C:\WINDOWS\System32\bcrypt.dll
ModLoad: 00007fff`e4ad0000 00007fff`e4ad7000   C:\WINDOWS\SYSTEM32\msimg32.dll
ModLoad: 00007fff`d3030000 00007fff`d3049000   C:\WINDOWS\SYSTEM32\netapi32.dll
ModLoad: 00007fff`f1480000 00007fff`f1488000   C:\WINDOWS\System32\normaliz.dll
ModLoad: 00007fff`cdef0000 00007fff`cdf0f000   C:\WINDOWS\SYSTEM32\query.dll
ModLoad: 00007fff`ea220000 00007fff`ea316000   C:\WINDOWS\SYSTEM32\propsys.dll
ModLoad: 00007fff`e1c60000 00007fff`e1c99000   C:\WINDOWS\SYSTEM32\rstrtmgr.dll
ModLoad: 00007fff`ef250000 00007fff`ef277000   C:\WINDOWS\SYSTEM32\ncrypt.dll
ModLoad: 00007fff`ef210000 00007fff`ef24b000   C:\WINDOWS\SYSTEM32\NTASN1.dll
ModLoad: 00007fff`dbb50000 00007fff`dbd3d000   C:\WINDOWS\SYSTEM32\urlmon.dll
ModLoad: 00007fff`dbed0000 00007fff`dc181000   C:\WINDOWS\SYSTEM32\iertutil.dll
ModLoad: 00007fff`eebe0000 00007fff`eebec000   C:\WINDOWS\SYSTEM32\netutils.dll
ModLoad: 00007fff`e7b60000 00007fff`e7b88000   C:\WINDOWS\SYSTEM32\srvcli.dll
ModLoad: 00007fff`ef680000 00007fff`ef6ae000   C:\WINDOWS\SYSTEM32\userenv.dll
ModLoad: 00007fff`ed0b0000 00007fff`ed14e000   C:\WINDOWS\SYSTEM32\uxtheme.dll
ModLoad: 00007fff`e67c0000 00007fff`e67ca000   C:\WINDOWS\SYSTEM32\version.dll
ModLoad: 00007fff`e2680000 00007fff`e26a7000   C:\WINDOWS\SYSTEM32\winmm.dll
ModLoad: 00007fff`df610000 00007fff`df63b000   C:\WINDOWS\SYSTEM32\msvfw32.dll
ModLoad: 00007fff`cce40000 00007fff`cd319000   C:\WINDOWS\SYSTEM32\wininet.dll
ModLoad: 00007fff`e1750000 00007fff`e17e8000   C:\WINDOWS\SYSTEM32\winspool.drv
ModLoad: 00007fff`f1490000 00007fff`f14fb000   C:\WINDOWS\System32\ws2_32.dll
ModLoad: 00007fff`eaa90000 00007fff`eaaa4000   C:\WINDOWS\SYSTEM32\wtsapi32.dll
ModLoad: 00007fff`eed10000 00007fff`eed5b000   C:\WINDOWS\SYSTEM32\powrprof.dll
ModLoad: 00007fff`eeb80000 00007fff`eeb92000   C:\WINDOWS\SYSTEM32\UMPDC.dll
ModLoad: 00007fff`71610000 00007fff`71816000   C:\Program Files\GPSoftware\Directory Opus\dopuslib.dll
ModLoad: 00007fff`77780000 00007fff`77787000   C:\WINDOWS\SYSTEM32\SHFOLDER.dll
ModLoad: 00007fff`ebeb0000 00007fff`ebeba000   C:\WINDOWS\SYSTEM32\DSROLE.DLL
ModLoad: 00007fff`e8760000 00007fff`e8779000   C:\WINDOWS\SYSTEM32\SAMCLI.DLL
ModLoad: 00007fff`ee910000 00007fff`ee929000   C:\WINDOWS\SYSTEM32\WKSCLI.DLL
ModLoad: 00007fff`b89d0000 00007fff`b8cc5000   C:\WINDOWS\SYSTEM32\UIAutomationCore.dll
ModLoad: 00007fff`ed820000 00007fff`edfb2000   C:\WINDOWS\SYSTEM32\windows.storage.dll
ModLoad: 00007fff`ef100000 00007fff`ef130000   C:\WINDOWS\SYSTEM32\Wldp.dll
ModLoad: 00007fff`ef6c0000 00007fff`ef6df000   C:\WINDOWS\SYSTEM32\profapi.dll
ModLoad: 00007fff`ed620000 00007fff`ed632000   C:\WINDOWS\SYSTEM32\kernel.appcore.dll
ModLoad: 00007fff`effd0000 00007fff`f0052000   C:\WINDOWS\System32\bcryptPrimitives.dll
ModLoad: 00007fff`f0340000 00007fff`f0455000   C:\WINDOWS\System32\MSCTF.dll
ModLoad: 00007fff`e14f0000 00007fff`e159c000   C:\WINDOWS\SYSTEM32\TextShaping.dll
ModLoad: 00007fff`e42c0000 00007fff`e43b9000   C:\WINDOWS\SYSTEM32\textinputframework.dll
ModLoad: 00007fff`ec7f0000 00007fff`ec8e2000   C:\WINDOWS\System32\CoreMessaging.dll
ModLoad: 00007fff`ec430000 00007fff`ec78e000   C:\WINDOWS\System32\CoreUIComponents.dll
ModLoad: 00007fff`ee8d0000 00007fff`ee903000   C:\WINDOWS\SYSTEM32\ntmarta.dll
ModLoad: 00007fff`ebd50000 00007fff`ebea4000   C:\WINDOWS\SYSTEM32\wintypes.dll
ModLoad: 000001bd`25840000 000001bd`25994000   C:\WINDOWS\SYSTEM32\wintypes.dll
ModLoad: 00007fff`f0060000 00007fff`f00c9000   C:\WINDOWS\System32\wintrust.dll
ModLoad: 00007fff`ef370000 00007fff`ef382000   C:\WINDOWS\SYSTEM32\MSASN1.dll
ModLoad: 00007fff`e1d40000 00007fff`e1f24000   C:\WINDOWS\SYSTEM32\dbghelp.dll
ModLoad: 00007fff`e7e70000 00007fff`e8024000   C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
ModLoad: 00007fff`f0e60000 00007fff`f0f0f000   C:\WINDOWS\System32\clbcatq.dll
ModLoad: 00007fff`ecf60000 00007fff`ecff1000   C:\WINDOWS\SYSTEM32\apphelp.dll
onecore\com\combase\catalog\catalog.cxx(1027)\combase.dll!00007FFFF1153AC6: (caller: 00007FFFF11E3AFE) ReturnHr(1) tid(2720) 80070716 The specified resource name cannot be found in the image file.
onecore\com\combase\inc\ComCatalogHelpers.hpp(60)\combase.dll!00007FFFF11E3B85: (caller: 00007FFFF11520B0) ReturnHr(2) tid(2720) 80070716 The specified resource name cannot be found in the image file.
ModLoad: 00007fff`78bb0000 00007fff`79318000   C:\Windows\System32\ieframe.dll
ModLoad: 00007fff`e9a20000 00007fff`e9b2c000   C:\Windows\System32\WINHTTP.dll
ModLoad: 00007fff`78b50000 00007fff`78ba8000   C:\WINDOWS\SYSTEM32\msIso.dll
ModLoad: 00007fff`7c2a0000 00007fff`7c306000   C:\Windows\System32\thumbcache.dll
ModLoad: 00007fff`d3100000 00007fff`d3117000   C:\WINDOWS\system32\NetworkExplorer.dll
ModLoad: 00007fff`ef780000 00007fff`ef7ce000   C:\WINDOWS\System32\CFGMGR32.dll
ModLoad: 00007fff`ef640000 00007fff`ef672000   C:\WINDOWS\SYSTEM32\SspiCli.dll
ModLoad: 00007fff`62900000 00007fff`6299a000   C:\WINDOWS\SYSTEM32\riched20.dll
ModLoad: 00007fff`c57f0000 00007fff`c5809000   C:\WINDOWS\SYSTEM32\USP10.dll
ModLoad: 00007fff`c3d00000 00007fff`c3d39000   C:\WINDOWS\SYSTEM32\msls31.dll
Breakpoint 0 hit
ntdll!NtTerminateProcess:
00007fff`f212d630 4c8bd1          mov     r10,rcx
0:000> kb
 # RetAddr               : Args to Child                                                           : Call Site
00 00007fff`f20eda24     : 00000000`000000ff 0000004e`f1affcd0 0000004e`f1affcd0 00007ff7`8b63f0af : ntdll!NtTerminateProcess
01 00007fff`f0dbe86b     : 676e696e`00000000 00000000`00000002 ffffffff`fffffffe 00000000`00000000 : ntdll!RtlExitUserProcess+0x54
02 00007ff7`8b63f05d     : 00000000`00000000 00000000`00000000 0000004e`f1affb14 0000004e`f1affcd0 : KERNEL32!FatalExit+0xb
03 00007ff7`8b63f028     : 00000000`00000001 00000000`00000001 00000000`00000000 0000004e`f1affb14 : dopus!DummyExeFunction1ToAvoidSymbolConfusion+0x1f9ead
04 00007ff7`8b612430     : 00000000`00000001 00000000`00000000 0000004e`00000000 00007ff7`8bba2101 : dopus!DummyExeFunction1ToAvoidSymbolConfusion+0x1f9e78
05 00007ff7`8a4b8692     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dopus!DummyExeFunction1ToAvoidSymbolConfusion+0x1cd280
06 00007fff`f0db7614     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dopus!IsOpusLight+0xfc3a2
07 00007fff`f20e26a1     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : KERNEL32!BaseThreadInitThunk+0x14
08 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21

Here’s the output with the CoInitialize warning (gdb):

(gdb) r
Starting program: C:\Program Files\GPSoftware\Directory Opus\dopus.exe
[New Thread 11376.0x3414]
[New Thread 11376.0x5dec]
[New Thread 11376.0x19fc]
[New Thread 11376.0x3830]
[New Thread 11376.0x5a84]
[New Thread 11376.0x3090]
[New Thread 11376.0x4b78]
[New Thread 11376.0x2668]
warning: onecore\com\combase\catalog\catalog.cxx(1027)\combase.dll!00007FFFF1153AC6: (caller: 00007FFFF11E3AFE) ReturnHr(1) tid(3414) 80070716 The specified resource name cannot be found in the image file.
warning: onecore\com\combase\inc\ComCatalogHelpers.hpp(60)\combase.dll!00007FFFF11E3B85: (caller: 00007FFFF11520B0) ReturnHr(2) tid(3414) 80070716 The specified resource name cannot be found in the image file.
[New Thread 11376.0x3c90]
[New Thread 11376.0x363c]
[New Thread 11376.0x8b8]
[New Thread 11376.0x4ea4]
[New Thread 11376.0x1c10]
[New Thread 11376.0x5990]
warning: onecore\com\combase\objact\objact.cxx(827)\combase.dll!00007FFFF114C189: (caller: 00007FFFF114B4AA) ReturnHr(3) tid(5990) 800401F0 CoInitialize has not been called.
[Thread 11376.0x4ea4 exited with code 0]
[Thread 11376.0x5990 exited with code 0]

Can you try it with DebugView rather than the debugger? It may not be showing the debug output (either that or Opus is being killed very early on, but then I wouldn't expect DLLs like richedit to be loaded).

I’m not seeing any output from Directory Opus in Debugview; DebugView itself seems to be working, however, as I get “bind failed” errors if I kill my local dns server.

I read that attaching a debugger can disable DebugView output; rebooted and ran only DebugView and DirectoryOpus, same result (no output).

Are there any steps needed to “attach” DebugView to a process? The documentation indicates it’s system-wide, but I don’t have much experience debugging on windows.

Might be worth working out which version the problem started in. That might narrow it down enough to guess which change caused it.

The stable builds are all here:
https://support.gpsoft.com.au/download

You can also download betas via URLs like this, if you want to narrow it down even further:
https://www.gpsoft.com.au/download/13.3.1

I tried messing around with different installation versions, here’s what I found:

(12; ran fine before upgrading)
13.x: upgraded from 12, ran fine until I recently tried to update-- I specifically remember switching over from a custom dark theme, so I’m certain than some 13.x version ran without issue (still uncertain what exact version it was, hence 13.x; I believe things broke after updating the last week of February?)

(attempted update to 13.? from DirectoryOpus prompt – 13.x was still running here)
13.?: hangs (no windows, no DebugView output WITH registry var set)
(renamed and saved AppData folders, figured it was a config problem)
13.?: crash within 5-10s

(started troubleshooting here)
13.3: crash within 5-10s
13.1: hangs, busyloop on 1 core
13.2: hangs, busyloop on 1
13.3: crashes within 5-10s, as before

(restored original AppData folders)
12: runs fine (and I see DebugView output)
(tried 13.1 in hopes it would run like the very first time I updated to 13.x)
13.1: hangs; cleared AppData again, still fails
13.3: crashes
(reverted to 12.x once more)

To summarize:
12 worked fine (there IS DebugView output)
13.x worked fine until updating
after updating, all 13.[1,2,3] either hang or crash, even if I try restoring the original* AppData folders.
reverting to 12 works fine, but updating to 13.[1,2,3] again causes hang/crash. NO DebugView output

*Note: I only saved the AppData folders after 13.? started hanging, so if it is a config problem, I wouldn’t have expected a config revert to fix it (ie, I do NOT have the config that worked for 13.x, only the hanging 13.?)

I’m running Windows 10, if that makes any difference. Haven’t updated the OS in ages, so no changes there. I’ve downgraded to 12 so I can get back to work at the moment; hopefully we can get DirectoryOpus 13 running without my having to update to Windows 11.

If it’ll help, I might be able to get you the address of the loop that’s hanging in 13.1 and 13.2; without debug symbols it’ll be in the form of
dopus!FUNC+0xADDR
but I’m guessing you guys can convert that on your end.

Before I forget, are there any persistent data stores besides the follow?

${USER}/AppData/Local/GPSoftware
${USER}/AppData/Roaming/GPSoftware

Those are the only two that I’ve been clearing when trying to control for a bad config.

There's also C:\ProgramData\GPSoftware\Directory Opus

If you're seeing hangs rather than crashes sometimes, please send us some process snapshots made when that's happening:

Please give the new 13.3.4 beta a try, we've added extra startup logging (via DebugView) to hopefully catch whatever's happening.

With 13.3.4, I am now seeing startup logging in DebugView; oddly enough, it seems to fail on different steps, so I’m including both variations.
Note: after some testing, it appears that the longer one (continuously printing 2260 ... 2276 ...[cont]) occurs when trying to open a specific destination (ex: “open containing folder” for a download with DOpus set as the default file browser)

I’ll ask my employer about sending a process dump, but I can’t make any guarantees there-- I’m buried in NDAs down to milestone/part file names, so any dump files will have to go through another department that signs off on that sort of thing.

[16292] [14896] dopus: STARTUP LOG: 1005
[16292] [14896] dopus: STARTUP LOG: 1020
[16292] [14896] dopus: STARTUP LOG: 1037
[16292] [14896] dopus: STARTUP LOG: 1140
[16292] [14896] dopus: STARTUP LOG: 1147
[16292] [14896] dopus: STARTUP LOG: 1182
[16292] [14896] dopus: STARTUP LOG: 1205
[16292] [14896] dopus: STARTUP LOG: 1229
[16292] [14896] dopus: STARTUP LOG: 1242
[16292] [14896] dopus: STARTUP LOG: 1272
[16292] [14896] dopus: STARTUP LOG: 1341
[16292] [14896] dopus: STARTUP LOG: 1370
[16292] [14896] dopus: STARTUP LOG: 1394
[16292] [14896] dopus: STARTUP LOG: 1468
[16292] [14896] dopus: STARTUP LOG: 1541
[16292] [14896] dopus: STARTUP LOG: 1555
[16292] [14896] dopus: STARTUP LOG: 1680
[16292] [14896] dopus: STARTUP LOG: 1711
[16292] [14896] dopus: STARTUP LOG: 1728
[16292] [14896] dopus: STARTUP LOG: 2198
[16292] [14896] dopus: STARTUP LOG: 2211
[16292] [14896] dopus: STARTUP LOG: 2260
[16292] [14896] dopus: STARTUP LOG: 2282
[16292] [14896] dopus: STARTUP LOG: 2330
[16292] [14896] dopus: STARTUP LOG: 2339
[16292] [14896] dopus: STARTUP LOG: 2356
[16292] [14896] dopus: STARTUP LOG: 2373
[16292] [14896] dopus: STARTUP LOG: 2429
[16292] [14896] dopus: STARTUP LOG: 2443
[16292] [14896] dopus: STARTUP LOG: 2459
[16292] [14896] dopus: STARTUP LOG: 2496
[19644] [14724] dopus: STARTUP LOG: 1005
[19644] [14724] dopus: STARTUP LOG: 1020
[19644] [14724] dopus: STARTUP LOG: 1037
[19644] [14724] dopus: STARTUP LOG: 1140
[19644] [14724] dopus: STARTUP LOG: 1147
[19644] [14724] dopus: STARTUP LOG: 1182
[19644] [14724] dopus: STARTUP LOG: 1205
[19644] [14724] dopus: STARTUP LOG: 1229
[19644] [14724] dopus: STARTUP LOG: 1242
[19644] [14724] dopus: STARTUP LOG: 1272
[19644] [14724] dopus: STARTUP LOG: 1341
[19644] [14724] dopus: STARTUP LOG: 1370
[19644] [14724] dopus: STARTUP LOG: 1394
[19644] [14724] dopus: STARTUP LOG: 1468
[19644] [14724] dopus: STARTUP LOG: 1541
[19644] [14724] dopus: STARTUP LOG: 1555
[19644] [14724] dopus: STARTUP LOG: 1680
[19644] [14724] dopus: STARTUP LOG: 1711
[19644] [14724] dopus: STARTUP LOG: 1728
[19644] [14724] dopus: STARTUP LOG: 2198
[19644] [14724] dopus: STARTUP LOG: 2211
[19644] [14724] dopus: STARTUP LOG: 2260
[19644] [14724] dopus: STARTUP LOG: 2276
[19644] [14724] dopus: STARTUP LOG: 2260
[19644] [14724] dopus: STARTUP LOG: 2276
[19644] [14724] dopus: STARTUP LOG: 2260
[19644] [14724] dopus: STARTUP LOG: 2276
[19644] [14724] dopus: STARTUP LOG: 2260
[19644] [14724] dopus: STARTUP LOG: 2276
[19644] [14724] dopus: STARTUP LOG: 2260
[19644] [14724] dopus: STARTUP LOG: 2276
[19644] [14724] dopus: STARTUP LOG: 2260
[19644] [14724] dopus: STARTUP LOG: 2276
[19644] [14724] dopus: STARTUP LOG: 2260
[19644] [14724] dopus: STARTUP LOG: 2276
[19644] [14724] dopus: STARTUP LOG: 2260
[19644] [14724] dopus: STARTUP LOG: 2276
[19644] [14724] dopus: STARTUP LOG: 2260
[19644] [14724] dopus: STARTUP LOG: 2276
[19644] [14724] dopus: STARTUP LOG: 2260
[19644] [14724] dopus: STARTUP LOG: 2276
[19644] [14724] dopus: STARTUP LOG: 2260
[19644] [14724] dopus: STARTUP LOG: 2276
[19644] [14724] dopus: STARTUP LOG: 2260
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[19644] [14724] dopus: STARTUP LOG: 1793
[19644] [14724] dopus: STARTUP LOG: 1880
1 Like

The first log looks like it might be related to building a list of special shell folders. We had a bug in the very first release version when a certain shell folder was present which caused a stack overflow, which can often look like a clean exit (i.e. no crash dialog). Luckily that time there was a crash dump saved and the customer was able to send it to us.

Are you sure there are no dumps in %TEMP%\DOpus.Minidumps ?

It may also be worth seeing whether any new software was installed that coincided with this problem starting - anything that adds a folder to the Explorer folder tree would be suspect.

We'll also add a bit more granular logging when initialising the shell folder list which hopefully will help.

There are minidumps, but they’re from last November and September-- long before any of these issues (and probably with DOpus 12?). Nothing being produced now, or even this year.

No software updates since DOpus 13 was working, but I am running Megasync.
Might be worth noting that I’m also running the DisplayFusion 11 beta, which was updated about a week before DOpus stopped working. To be safe, I booted with it disabled-- with no effect on DOpus hanging.

Also, slight behavior change(?) with 13.3.4 beta:

DOpus 13.3.4 exclusively hangs, does not crash. Appears to be a single-thread busyloop? No matter how many windows I try to open, the "extra” DOpus processes appear to time out and die (within 5-10s), leaving only the original thread running at 100% on one core/thread.

If you can get us a process dump it'd be very useful.

Please try this build, it has additional startup logging around the area indicated by your previous log.

Looks like a smoking gun, one of the “Discover {UUIDs…}” is looping until the process is killed (this is prior to anything showing up in Task Manager, has to be killed from Resource Manager)
(also, all the Discover {} prior to BAD-UUID only appeared once, so the busyloop only occurs for the very last one listed)

[19092] [11080] dopus: STARTUP LOG: 1005
[19092] [11080] dopus: STARTUP LOG: 1020
[19092] [11080] dopus: STARTUP LOG: 1037
[19092] [11080] dopus: STARTUP LOG: 1140
[19092] [11080] dopus: STARTUP LOG: 1147
[19092] [11080] dopus: STARTUP LOG: 1182
[19092] [11080] dopus: STARTUP LOG: 1205
[19092] [11080] dopus: STARTUP LOG: 1229
[19092] [11080] dopus: STARTUP LOG: 1242
[19092] [11080] dopus: STARTUP LOG: 1272
[19092] [11080] dopus: STARTUP LOG: 1341
[19092] [11080] dopus: STARTUP LOG: 1370
[19092] [11080] dopus: STARTUP LOG: 1394
[19092] [11080] dopus: STARTUP LOG: 1468
[19092] [11080] dopus: STARTUP LOG: 1541
[19092] [11080] dopus: STARTUP LOG: 1555
[19092] [11080] dopus: STARTUP LOG: 1680
[19092] [11080] dopus: STARTUP LOG: 1711
[19092] [11080] dopus: STARTUP LOG: 1728
[19092] [11080] dopus: STARTUP LOG: 2198
[19092] [11080] dopus: STARTUP LOG: 2211
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
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[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
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[19092] [11080] dopus: STARTUP LOG: 2276
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[19092] [11080] dopus: STARTUP LOG: 2276
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[19092] [11080] dopus: STARTUP LOG: 2276
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[19092] [11080] dopus: STARTUP LOG: 2276
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[19092] [11080] dopus: STARTUP LOG: 2276
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[19092] [11080] dopus: STARTUP LOG: 2276
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[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 2260
[19092] [11080] dopus: STARTUP LOG: 2276
[19092] [11080] dopus: STARTUP LOG: 1793
[19092] [11080] dopus: STARTUP LOG: 1880
[19948] [25004] dopus: STARTUP LOG: 1006 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 1021 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 1038 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 1141 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 1148 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 1183 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 1206 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 1230 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 1243 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 1273 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 1342 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 1371 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 1395 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 1469 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 1542 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 1556 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 1681 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 1712 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 1729 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 2199 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 2212 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 2261 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 2283 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 2331 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 2340 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 2357 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 2374 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 2430 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 2444 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 2460 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 2497 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 2504 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 2513 C:\Work\opus\branches\opus13\opus\dopus.cpp
[19948] [25004] dopus: STARTUP LOG: 453 C:\Work\opus\branches\opus13\opus\cloud.cpp
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {UUID-WAS-HERE}
[19948] [25004] dopus: STARTUP LOG: Discover {BAD-UUID-WAS-HERE}
...
… “Discover {BAD-UUID-WAS-HERE}” continues until killed … 

I elided the UUIDs, but those should be fine to send if they’ll help-- do you have an email address for this sort of thing?

1 Like

Yes, please send to crashdumps@gpsoft.com.au.

Thanks!

Sent (subject: "Discover Hang UUIDs")