Hi Everyone:
I use OUTLOOK as my email client. When I try to drag an email attachment from OUTLOOK to OPUS window, an error message appears and say "COPY FILE--Directory OPUS: An error occurred copying XYZ: The system cannot read from the specified device. (30)" I can do the same thing to Microsoft Window Explorer. Please help me solve this issue. I use Window 7 and Directory Opus 12.
Thank you,
Ken
Does setting Preferences / Miscellaneous / Advanced: dragdrop_async = False change what happens?
Which version of Outlook is it happening with?
OUTLOOK 2016 within Office 2016. Thank you, Ken
For a comparison - I also use Outlook 2016 and that type of drag drop has been working fine for me in both DO v11 and v12 but I am on Win 10 rather than 7.
Thank you for your inputs. I wonder if the Opus team has received similar inquiries.
Does setting Preferences / Miscellaneous / Advanced: dragdrop_async = False change what happens?
I tried but it did not work. Any other ideas? Thank you, Ken
I found that if I drag the file to the desktop location (C drive) and then to the Z drive (where I store all the data), then it would not give error messages. Thank you, Ken
It appears that it occurs only when I try to drag attached files from OUTLOOK to the Z drive folders. Thank you, Ken
Is this a limitation with Version 12? I did not have this issue with 11. Thank you, Ken
What is special about the Z drive compared to other drives?
Did you try dragging to the same drive from Outlook to Explorer?
Dear Leo:
(1) When I drag an e-mail attachment from OUTLOOK to Z-drive using Window Explorer, I have no issues.
(2) When I drag the same e-mail attachment from OUTLOOK to Z-drive using Opus, the error message (#30) appears.
So, the issue is not with either OUTLOOK or file itself.
Thank you for your time and help to resolve this issue!
Ken
What is special about the Z drive compared to other drives? Is it a network drive or cloud storage or something like that?
Dear Leo:
Z drive is a home server computer drive (data storage) that is connected via the Ethernet cable to the main computer.
Thank you,
Ken
I'm guessing that server is not a Windows machine, but something else; is that correct?
In that case, and since it is working with other drives, the machine hosting the Z drive may be missing support for one of the filesystem calls being made, perhaps. The "The system cannot read from the specified device. (30)" error message (which comes from Windows) can indicate that.
One thing to check in Opus is that Preferences / Miscellaneous / Advanced: copy_nonbufferio_threshold is set to the default 0 (zero). Other values can improve speed but at the cost of compatibility with some devices.
Another completely different possibility is that anti-virus or similar is blocking writes of the data to that drive (or across the network), from Opus but not from Explorer, for some reason. (e.g. It could be a privacy guard tool noticing your email address is part of the data being send on the network and blocking it unless it's done by Explorer.) If that was the case then I'd expect the same problems if you drag the files to another drive and then copy them to the Z drive, although not always.
Hi Leo:
The Server has Windows 2012 Server.
Thank you,
Ken
Another interesting phenomenon: When I drag an e-mail itself (.msg file) to the Z drive, I have not issues. I have to drag a file attached to the e-mail to get the error message. Thank you, Ken
Hi Leo:
After setting Preferences / Miscellaneous / Advanced: copy_nonbufferio_threshold to 10MB, everything is working perfect. Thank you so much for your time and help!
Ken
Do you know what it was set to before?
Hi Leo: It was set to zero before. Thank you, Ken