Can you view Word documents in the viewer within File Explorer? If it also doesn't work there then you probably need to repair/reinstall Office to fix its viewer components.
I CAN see the Word documents in the viewer within File Explorer. Here, the "type" of a Word document is stated to be "Microsoft Word Document", whereas the same file is stated to be an "Open Office XML Document" in Opus. Could this be the reason that I cannot see the document in the viewer pane in Opus?
On my old computer, where the type of the Word document is stated to be "Microsoft Word Document" in Opus, I CAN see the document in the viewer pane in Opus.
So I believe that I (before trying anything else) should change document type from "Open Office XML Document" to "Microsoft Word document" in Opus on my new computer. How do I do that?
If you go to Preferences / Plugins / Viewer Plugins (I think it was there in version 10; it's under Preferences / Viewer / Plugins in current versions) and configure the ActiveX + Preview + Office + Web plugin, do you see anything in the Preview Handlers part of the list for Microsoft Word? Could you post a screenshot of that config dialog?