Icon disappears

Help & Support
1

The file icon suddenly disappears many times. See the images.


425f32251100f4005204c59ad975c00c6a0d58b9.jpg705×24 5.19 KB

How do I resolve it ?

2

Which version are you seeing that with?

3

Directory Opus Pro 10.5.7.0 (5215) x64
OS 6.3 (B:9600 P:2 T:1) SP 0.0

4

In that case, it's probably the problem we added a workaround for in the recent Opus 11.18 update.

The underlying issue is shell extensions which return invalid icon overlay indexes. In particular, OneDrive has this bug. We made a code change in 11.18 to detect and avoid the problem when it occurs.

5

[quote="leo"]In that case, it's probably the problem we added a workaround for in the recent Opus 11.18 update.

The underlying issue is shell extensions which return invalid icon overlay indexes. In particular, OneDrive has this bug. We made a code change in 11.18 to detect and avoid the problem when it occurs.[/quote]

Hi Leo ! i'm running the 11.18 version ,and i have the icon disapears problem. for example, i'm seeing right now a empty icon on my NAS (synology), the synology use a Network drive mapped and that i see in directory opus.

on a list of 9 files (including one folder), one icon is missing !

Thanks for any info to fix this !

6

What do you see in Explorer when viewing the same folders? (Try a few folders, since Opus and Explorer each have their own icon caches which can complicate things when comparing the two programs.)

7

just found an another file with no icon. in directory opus = no icon, same folder in explorer (windows 10 x64) = the icon is there !

8

Always the same one or two files? Do they get icons if you copy them to a local drive?

How many files/folders have you tried in Explorer?

9

[quote="leo"]Always the same one or two files? Do they get icons if you copy them to a local drive?

How many files/folders have you tried in Explorer?[/quote]

hi again

  1. no, different files, lot of them in fact.
  2. yes, if i copy them in local, the icons appears ! it's not all files. for example , i just tried with an .exe file, and a .tga one.
  3. well i just tried a lot of them. explorer, or in directory opus in local = no issue.
    with the NAS via Samba, there are many of them who doesn't have an icons.