I have been happily using Dopus9.0 since 2008 and it suits my needs just fine. As I moved from XP to Vista to Windows 7-64 to Windows 10-64 it has followed me with no problems.
Recently I screwed up my configuration and decided to reinstall the software rather than trying to untangle the mess I made. The installation started then popped up an error message that said I was trying to install a 32 bit program on a 64 bit computer and simply exited when I clicked OK.
Since I have been running it on 64 bit operating systems for years, I wonder what happened and what will happen if my computer crashed and I really had to reinstall it. My Licence Status says the program is Enabled, Never Expires.
We don't support running 32-bit versions of Opus on 64-bit Windows. There are a lot of things which won't work properly if you force such an install (Explorer Replacement being a big one.) We provide 64-bit versions with all versions of Opus produced since 64-bit Windows became mainstream for home and workstation use.
We also don't support Opus 9 on Windows 10, as it was made many years before Windows 10 even existed. (Explorer Replacement is a big factor here again. The way it works has had to be modified for different versions of Windows over the years, due to changes Microsoft made which we had no way of predicting. Opus 9 from a decade ago may cause problems if set to replace Explorer on Windows 10.)
Thank you for your response. I appreciate all of the things you said about running old 32 bit software on Windows 10-64. I have been running 64 bit operating systems on my computer for over 6 years, starting with Windows 7 and progressing to Windows 8, 8,1, and 10. I am a Windows Insider and have been running Preview Builds of Windows 10 and even with all their bugs, Dopus 9.0 Pro worked flawlessly as an Explorer replacement. As i moved from OS to OS, Dopus 9 installed smoothly ran without a hiccup.
During those years I tried Dopus 10 and 11 and found they worked well but did not have a sufficiency of new features to justify a shift. I am not really seeking support but I do wish to know why I am suddenly unable to install the product I have been using for years.
Perhaps the next time you have a sale I should finally consider upgrading to the latest version. I find the program to be indispensable for my use and plan on using it well into the future.
Thanks again,
Ken Gash, Rancho Palos Verdes, California
Are you sure you were running the 32-bit version of Opus 9?
Having looked further, there was a 64-bit version of Opus 9 (9.5.6.0 x64 was the last Opus 9 version) so it's possible you had installed that.
It still isn't something I'd recommend on Windows 10, but the reason the installer may have worked could be that you'd used the 64-bit installer before and are now trying to use the 32-bit installer.
(Opus 11 and 12 use a unified installer with both versions in one package, but 9 and 10 had separate installers for each version.)
The Opus 9 installers are now so old we don't have them on our website, so whatever you're using can't be something that was obtained from us recently, and thus can't be the result of any recent changes on our side. Are you sure something on your side hasn't changed instead?
Thanks again for your response. After carefully reading it, I did some checking (including my memory) and after determining that Dopus 9 was installed in the Program Files (not Program Files (x86 )) I realized that I did actually have the 64bit version installed. I apologize for wasting your time.
When I first started using Windows 7-64 at the end of 2009 I downloaded the x64 version of Dopus and installed it and saved the installer file in a backup disk. Since then I have never needed to install it again as it was carried forward through each OS upgrade through the current Windows 10. When I finally tried to reinstall it last week, I forgot about the x64 version and tried to use my original download which led to my confusion.
Again, I apologize and thank you for your patience and courtesy.
Ken Gash