MKVs Beginning with Hash Tags Missing Metadata

Send us the Process Monitor logs and we can look at them.

The best thing to do is have a folder with two files, one that works and one that doesn't, then go into it while logging, so we can see what happens for each file.

If needed, and so you don't have to find it in all the old posts above: Process Monitor instructions (in particular, be sure to use the PML format when saving the log).