The same question was asked in another thread which I've just replied to.
I'm not sure why you're complaining about no response within 24 hours of the original posting when this is a user forum. (True, GPSoft also hang out here and answer some questions in their spare time, but that's not guaranteed and not what the forum was created for. Most questions get answered by users like me, Tanis, Ken, Steje, JohnZ, etc.. (I may be an Admin at the forums but I don't work for GPSoft.))
True, most posts do get very quick replies here but sometimes it takes a bit longer either because everyone's busy or the question needs more thought or offline discussion (a bunch of us talk about stuff on IRC before replying sometimes).
Like Jon said, if you want a guaranteed reply, use the official support page and talk to GPSoft directly. Even then though, I don't know if you'd always get a reply withint 24 hours. I have no idea how fast you'll get a reply so maybe you will but would you expect to always get a reply that fast from any other company?
When I try to get help from or report problems to other companies I certainly don't get anywhere near the support that Opus users get from this forum and the official support page. I usually feel lucky if I get a reply at all, to be honest, and I leave it a week or so before chasing up.