Trial has expired with uninstall/reinstall

Help & Support
1

Sorry if I'm causing clutter, but I'm trying to keep this as one question per thread. :slight_smile:

My associate mentioned in this thread has uninstalled the product and was going to reinstall it in the hopes that it would correct the issue. When he did he got a message that his trial has expired when it should not be doing so. I still have a license available but want it for my computer I'm about to buy and don't want to lock it in to his machine. Is there any way we can get his trial period corrected so we can fix this issue and license the product? For that matter, if I use my license on his machine and then uninstall afterward, will it be available for use on my new one when I get it if the uninstall is complete at that time?

Thanks for the help - you folks are fantastic. :slight_smile:

2

If you've got a spare license you can use that on his machine temporarily; it won't be locked to his machine.

Were you using the stock 30-day license before, or a 60-day eval license from the gpsoft website? AFAIK they shouldn't expire if you uninstall/reinstall, but if you were using a 60-day eval license then you'd need to reinstall it after reinstalling Opus, so if you didn't that might be what happened.