In the event of a crash, Directory Opus will usually automatically create a log file (also known as a "dump file") in the temporary folder which contains information that may be useful in diagnosing the cause of the problem.
(For problems which don't result in a crash -- e.g. freezes or abnormal CPU usage -- you can also manually snapshot Opus while it is still running; see the separate Manually generating process snapshots FAQ for information on how to do that.)
To locate any automatically created crash log files:
- In Opus or Explorer, type %TEMP% into the location field and push return.
- Look for a sub-folder called DOpus.Minidumps. The actual path will look something like:
- If the folder exists it will contain one or more .dmp files, timestamped with the date and time of each crash.
The files are not usually that large but will compress down to an even smaller size using 7Zip or Zip (from within Opus, right-click on it and choose Directory Opus Archives -> Add to Archive from the context menu).
Please email the compressed snapshot file to firstname.lastname@example.org. The file may contain personal data so you should never attach it to a public forum post.
If the file is too large for your email service, even after compression, you could upload it to OneDrive, DropBox or similar and email the link to us.
When emailing crash logs, be sure you include a link to the forum thread they relate to (or information on what happens, if there is no forum thread) so we know what we are looking for.